Our Policies

Acceptance of terms and conditions

If you book a Tour Package with us and you pay the required deposit, you are deemed to have accepted these booking terms and conditions. If you have booked your Tour Package through an agent, then the agent is deemed to have accepted these booking terms and conditions on your behalf.


A deposit must be paid to your agent within 7 days of confirming your booking. All balance payments must be received no later than 60 days prior to the commencement of your Tour Package.

Cancellation policy

By making a booking with us and paying your deposit you agree to pay us the full price for your Tour Package. In the event that you have to cancel your booking the following cancellation fees will apply: 60+ days prior to tour commencement, a loss of deposit plus any applicable airline cancellation fees. 31-59 days prior to tour commencement receives a 50% refund. 30 days or less prior to tour commencement receives no refund. No Refunds on any unused portions of itinerary.

COVID19 Cancellation/Refund Policy

Applies to travel periods between 1 October 2022 and 30 June 2023
If Government action or restrictions are imposed at short notice and prevent any passenger from travelling to New Zealand to join their tour, a full credit will be provided.
This covers actions imposed by the New Zealand Government or the Government from the passenger’s country of departure.
Credit will be equal to the full amount paid on the land tour booking. Credit will be valid for 24 months from the date of issue and can be transferred to another person, however, it is not redeemable for cash.
If the price of the new tour booking is higher than the credit, the passenger will be responsible for the additional cost.
If booked via a Travel Agent please check with them for any additional cancellation charges. Further conditions may apply.

Can you change your itinerary?

You may change your itinerary by advising us of the change you wish to make. If you change your itinerary it will be your responsibility to arrange tour or flight connections as necessary. Our standard cancellation policy will apply and we will not have any responsibilities to you except to provide the services provided for in your Tour Package.

Travel insurance

We strongly recommend that you purchase a travel insurance policy to cover you during your Tour Package. Obtaining good travel insurance is an important part of planning your holiday. A comprehensive travel insurance policy may protect you from spending extra money in the event of an emergency, health problems or unforeseen changes to your Tour Package.

Price changes

Although our prices were correct at the time and date of printing, we reserve the right to amend the price of your Tour Package if there are any changes in price imposed by other operators, increases in government taxes or other levies or major fluctuations in exchange rates. We consider anything over 4% a major fluctuation, and in this instance, we will absorb up to the first 4% before surcharging. Amounts in excess of 4% will be surcharged to you at the time of your final payment. We guarantee that the final price of your Tour Package will not change once we have received the final payment required for your Tour Package. If you pay your final payment to an agent, our price guarantee will not apply until we receive that payment from your agent. Please note that the price of your Tour Package excludes drinks, telephone calls, travel insurance and items of a personal nature.


The itinerary for your Tour Package was correct at the time of printing, but it is subject to change without notice. Your itinerary could change due to road or weather conditions, changes imposed by other tour operators or a range of other factors outside our control. You agree that we have no liability to you for changes to your itinerary.

Luggage Allowance

Luggage is restricted to one suitcase and one small item of hand luggage per person. Baggage handling of one suitcase per person, at each hotel, is included in the trip price. Due to limited storage capacity in the smaller vehicles used for these tours, each case should have dimensions not exceeding 30” x 18” x 10” (76x46x25cm) and 62 linear inches (157cm) and weight not exceeding 50lbs (23kg). Please note that some airlines restrict checked luggage allowance – please check this with your airline. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12” x 11” x 6” (30x28x14cm) in order to fit under your coach seat. Carry-on/hand luggage handling is the responsibility of each guest and must be taken on and off the motorcoach by you each day of the trip. Please note that carry-ons with telescopic handles and wheels will not fit under seats and therefore cannot be accepted as carry-on luggage for safety reasons.

Force majeure

We reserve the right to cancel, amend or reschedule your Tour Package during or following any force majeure and if we do, you agree that we will have no liability to you for any direct or indirect consequences of the cancellation, amendment or rescheduling where the performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”. In these terms, ‘force majeure’ means any event that has an impact on your Tour Package which we or the other operator (where relevant) could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, pandemics, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Our responsibilities

We are responsible for booking and packaging goods and services provided by other operators (“other operators”) such as hotels, attractions and transportation companies to create your Tour Package. We recommend that you familiarise yourself with the terms that will apply to those goods and services. We are not responsible and have no liability to you for the terms of other operators or for any loss, damage, omission or acts, negligent or otherwise, committed by those other operators.


Please be aware that smoking is not permitted in any premises licenced to sell alcohol in New Zealand (bars, restaurants, cafes, casinos, etc) . You cannot smoke in your hotel rooms or any of our vehicles.

Single passengers

All our Tour Packages are based on twin/double share occupancy. However if you are a single passenger you are most welcome to join us by paying the single supplement cost.

Health and fitness

You should be in good health and able to walk moderate distances to fully appreciate all of the sightseeing opportunities in your Tour Package. By paying your deposit you confirm that you are of reasonable health, are fit to travel, and are not travelling contrary to medical advice. We reserve the right to cancel your booking or to remove you from a tour if your health or fitness interferes with any other passenger’s experiences or the day to day running of the tour. If you will be bringing medication with you, we recommend that you carry a doctor’s certificate in relation to that medication to avoid possible problems with customs officials and that you investigate whether you will be able to bring your medication into New Zealand. Doctor’s prescriptions are needed to obtain certain drugs in both Australia and New Zealand. You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Tour Package.

Customs, immigration and New Zealand law

It is your responsibility to comply with any New Zealand immigration, customs and/or quarantine regulations when entering New Zealand and to comply with New Zealand laws and regulations when in the country. We will not, under any circumstances, have any liability or responsibility to you if you do not comply with any customs and immigration rules and regulations or if you fail to comply with any laws during your Tour Package. For example, if your failure to comply with immigration requirements means that you cannot enter New Zealand and commence your Tour Package, you will not be entitled to any refund or any other payment from us and our standard cancellation policy will apply.

New Zealand Government Travel Protocols

All passengers that travel to New Zealand must abide with New Zealand Government mandated COVID-19 travel protocols. Pure Discoveries cannot be held liable/responsible for any costs incurred due to changes to New Zealand Government travel protocols. Any additional costs incurred will be the responsibility of the traveller.