Our Policies

1. Introduction

For purposes of this Privacy Policy, references to “we,” “our,” and “us” mean the company Leisure Time Tours Limited and all their brands, their websites and associated social media pages.
This Privacy Policy explains how and why we collect, use, and disclose information about you collected through our digital platforms.
We reserve the right to change, modify, add, or remove portions of this Privacy Policy from time to time. We will not, however, retroactively change how we share your personal information without your consent. We will provide notice of any material changes through our digital platforms or by other means as we deem appropriate before they take effect. Please check back periodically for any changes we may make to the Privacy Policy. Your continued use of our digital platforms following the posting of changes to this Privacy Policy means you accept these changes.

2. Personal information we collect

When you interact with our digital platforms, we may collect personal information, such as:
• Name
• Email address
• Phone number
• IP address
• Mobile device identifier
• Password
• Geolocation data
We may also collect general information about the equipment you use to access our digital platforms, your operating system and browser type, the services that you use, times and dates of your interactions with the, details of your transactions through our digital platforms, and mobile and web software event data.

3. How we collect information

We may collect information:
• Directly from you when you provide it, including by filling out forms, setting up a personal profile, participating in contests, or promotions, or contacting us through our “Contact Us” form.
• Automatically as you interact with our digital platforms, such as location data, data on browsing activities and patterns, times and dates of logins, and event data.
• That you share, post, or transmit when interacting with our digital platforms.
• From third parties, including social media platforms and cloud storage services you use to interact with our digital platforms.
Social media platforms. When you post content to a social media platform via our digital platforms, we may have access to information from your social media account, such as likes and comments on posted content, and page or group affiliations. Most social media platforms provide you with a tool to control the information you share with our digital platforms, which is governed by the policies of the applicable social media platform.
Cookies. Our digital platforms use cookies. A “cookie” is a small file that we save on your computer’s hard drive, which contains the user’s IP address. Our cookies help to give you faster access to pages you have already visited, allow you to personalise your pages, and help you to participate in activities or events on our digital platforms. They also help us customise our offerings to you. You may choose to disable cookies through your web browser, but doing so may affect your ability to access or use our digital platforms.
Web beacons. Web beacons are small graphic images or other programming code (also known as “1×1 GIFS” or “clear GIFs”). We may include web beacons in our digital platforms pages and email messages. Web beacons may be used to count visitors to our digital platforms, to monitor how users navigate our digital platforms, and to count how many emails that were sent were actually opened. For more detailed information please read our Cookies Policy.

4. How we use information

We may use your information to:
• Provide the service you’ve requested or agreed to receive.
• Enable you to participate in our digital platform features.
• Enable you to participate in communications, contests, and promotions through our digital platforms.
• Tailor the content you see when you visit our digital platforms.
• Process your registration.
• Respond to your questions or other requests.
• Improve and manage our digital platforms.
• Send you emails to inform you about new features of our digital platforms.
• Contact you with regard to your use of our digital platforms.
• Market our products and services to you and send you marketing materials that may be of interest to you, but only if you consent to providing your information for this purpose.
• For other purposes with your consent.
Information you share with us. When you interact with our digital platforms, you may set up your personal profile, add and post content, and transmit information through your social media profiles or email accounts. We may retain this information so that, for instance, you can return to view prior information you have sent and monitor and interact with content you have posted.
Marketing communications from us. will send you marketing communications only with your express consent. If you choose not to consent, you may still access our digital platforms, but you may not receive important information about features and functionality of our digital platforms or other products that may interest you.
Information you choose to share publicly. Our digital platforms may allow you to post content (User Submissions) publicly through third-party sites and services (including but not limited to social media sites). Subject to your profile and privacy settings for the applicable third-party site or service, any User Submissions that you make public are visible to and searchable by others. If you remove information that you posted, copies may remain viewable in cached and archived pages, or if others have copied or saved that information. In addition, our digital platforms may allow you to post comments in public areas, such as social media networks, community pages, message boards, status updates, or feedback sections. Due to their public nature, User Submissions and comments you share in public areas are not subject to this Privacy Policy. Please be careful about what you choose to share publicly.

5. How we share information

We may share non-personally identifiable information, such as aggregated user statistics, with third parties. We do not share your personal information with third parties for third-party marketing purposes, or for any other purpose other than as described in this Privacy Policy. We may share the information we have collected about you, including personal information, as disclosed at the time you provide your information and in the following circumstances:
Third parties providing services on our behalf. We use third parties to host our digital platforms, design and operate some of our digital platform features, and perform administrative, analytics, and communications services. Services these parties provide include enabling us to send you email newsletters and push notifications, which may contain personalised content or information specific to your use of our digital platforms, and evaluating providing information to us about the use of our digital platforms and viewing of our content. We may disclose your personal information to these companies so they can carry out these services. These companies are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. We may use: (a) third-party analytics service providers and (b) ad-serving platforms, such as Google and Facebook, which may set and access their own cookies and web beacons on your device. These parties may have access to usage information. They may also have access to pseudonymous or anonymous information about you (such as a unique identification number), which may be combined or associated with information from other sources to identify you.
Sweepstakes, contests, and promotions. We may offer sweepstakes, contests, and other promotions (each, a “Promotion”) through our digital platforms that may require registration. By participating in a Promotion, you agree to the terms, conditions and/or official rules that govern that Promotion. If you choose to enter a Promotion, we may disclose your personal information to third parties or the public in connection with the administration of the Promotion, including, without limitation, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winners’ list.
Administrative and legal reasons. We may also disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us; and (b) protect and defend our rights or property, our digital platforms, its users, or the public.
Business transfer. We reserve the right to disclose and transfer all information related to our digital platforms, including, without limitation, your personal information, demographic information and usage information: (i) to a subsequent owner, co-owner or operator of our digital platforms or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets or other corporate change, including, without limitation, during the course of any due diligence process.

6. Links to other websites and services

We are not responsible for the practices employed by websites or services linked to or from our digital platforms, including the information or content contained therein. Please remember that our Privacy Policy does not apply to third-party websites or services. We are not responsible for, and we do not exercise control over, any third parties that you authorize to access your User Submissions or other publicly posted or shared content. If you are using a third-party website or service (such as Facebook, Instagram, Twitter or others) and you allow such a third-party access to your content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through our digital platforms.

7. Security

Personal information collected via our digital platforms is stored in secure operating environments that are not available to the public. In some instances, personal information is encrypted during storage and transmission. Only Leisure Time Tours Limited employees and agents who need access to your Personal Information to do their jobs are allowed access, each having signed confidentiality agreements.
While we make reasonable efforts to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us or information we transmit to you from our digital platforms, and you assume all related risks.
We regularly review the information that we collect and store. We retain your personal information for as long as we deem appropriate under our internal data retention policy, or until you request that we delete it. In certain cases, we may be required to retain your data to comply with applicable law or in connection with a legal claim.

8. Other information

Lawful bases. We collect and process your personal information only when we have a lawful basis to do so. Lawful bases include your consent, the fulfilment of our contractual rights or obligations, complying with applicable law, and the legitimate interests of our company or third parties (provided that processing your data for a legitimate interest does not outweigh your rights and freedoms). Examples of a legitimate interest include (i) analysing user data to maintain and improve our digital platforms for all users; (ii) providing you with access to our digital platforms; (iii) providing you with up-to- date information about new features of our digital platforms; and (iv) engaging third-party providers to deliver certain features of our digital platforms. You may withdraw your consent or object to a legitimate interest at any time by contacting us at the information provided below.
Cross-border transfer. Our websites are hosted on New Zealand servers. Any personal information you provide to us will be processed and stored on servers in New Zealand, the laws of which may be deemed by other countries to have inadequate data protection. Accordingly, if you are located outside New Zealand, you consent and continue to consent to the processing and storage of such data in New Zealand. We have agreements in place with our affiliates and contractors that include standard contractual clauses to protect your rights with respect to your data.
Do not track: Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, our digital platforms does not respond to DNT signals.
Children under 16. We do not knowingly collect personal information from children under the age of 16 and do not target our digital platforms to children under 16. If you are under 16, please do not use our digital platforms or submit any personal information through our digital platforms. If you have reason to believe that a child under the age of 16 has provided their personal information to us, please contact us, and we will delete that information.

9. Your choices and our contact information

If you choose not to provide personal information, you may be unable to access or use our digital platforms.
Accessing your personal information. If you would like to obtain a copy of your personal information gathered by our digital platforms, or if you would like to correct or delete such information from our digital platforms’s marketing database, send us an email at “marketing(at)lttnz.co.nz” to submit a request. Depending on the law that applies where you live, you may have additional rights, such as the right to request that we send your information to another organisation of your choice (where technically feasible).
Opting out. We only send promotional and marketing communications with your consent. If you no longer wish to receive these or other communications from our digital platforms, send us an email at marketing@lttnz.co.nz. You can stop receiving newsletter email communications from us by clicking on the “unsubscribe link” provided in such communications.
Improper collection and misuse of personal information. Please report any improper collection or misuse of personal information provided on our digital platforms to marketing@lttnz.co.nz. Depending on the law where you live, you may also have the right to file a complaint with your local data protection authority.

This policy was last updated on 25 May 2018.