Frequently asked questions
We have provided below some commonly asked questions to help in your decision making. Should you have anything else you would like to know please don’t hesitate to ask us or your travel agent.
What is the size of New Zealand?
New Zealand is 266,200 square kilometres - similar in size to Great Britain or Japan, but unlike these countries New Zealand has a population of less than 5 million. The country comprises of two main islands; the North Island (Te Ika-a-Maui), and the South Island (Te Waipounamu).
Do I need a passport or visa to enter New Zealand?
All visitors to New Zealand must carry a passport that is valid for at least three months beyond the date they intend to leave the country. Some visitors must have an Electronic Travel Authority and pay an International Visitor Conservation and Tourism Levy before travelling to New Zealand. For more information about visas and visitor regulations, visit www.immigration.govt.nz.
When is the best time to come to New Zealand?
New Zealand really is an all-year round destination as it enjoys a mild climate ranging from temperate areas at the bottom of the South Island to sub-tropical regions in the upper North Island. We have designed our Small Group Tours around the most popular times to visit, through spring, summer and autumn.
What is the typical age group of the people that travel on your tours?
Our Small Group Tours appeal to a broad range of ages but typically our clients are in the 50+ age group.
Luggage is restricted to one suitcase and one small item of hand luggage per person. Baggage handling of one suitcase per person, at each hotel, is included in the trip price. Due to limited storage capacity in the smaller vehicles used for these tours, each case should have dimensions not exceeding 30” x 18” x 10” (76x46x25cm) and 62 linear inches (157cm) and weight not exceeding 50lbs (23kg). Please note that some airlines restrict checked luggage allowance – please check this with your airline. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12” x 11” x 6” (30x28x14cm) in order to fit under your coach seat. Carry-on/hand luggage handling is the responsibility of each guest and must be taken on and off the motorcoach by you each day of the trip. Please note that carry-ons with telescopic handles and wheels will not fit under seats and therefore cannot be accepted as carry-on luggage for safety reasons.
What sort of clothing should I bring with me?
When on tour in New Zealand dress is generally relaxed and casual with an informal dress standard on most occasions. Casual wear is recommended for travelling with something a little more formal for evening dining. If taking part in outdoor activities, make sure you have a waterproof coat, comfortable footwear and dress in layers to help you adjust to any sudden changes in climate. Be prepared for New Zealand’s powerful sun, even on cold windy days, bringing a hat, sunglasses and sunscreen.
Do I need any vaccinations?
All passengers must adhere to the entry and health requirements set in place at the time of travel by the New Zealand Government, immigration and health authorities. For more information please refer to the New Zealand Government official website. covid19.govt.nz/international-travel
What currency should I bring with me?
The official currency is the New Zealand Dollar (NZD$). Foreign currency can easily be exchanged at banks, some hotels and Bureau de Change kiosks which are found at international airports and in most city centres. All major credit card can be used in New Zealand, with Visa and MasterCard accepted most widely. ATM ’s are generally available in all except the most rural areas.
Can I use my mobile phone in New Zealand?
Many international mobile phones will work in New Zealand although higher rates can often apply, please check with your phone/network provider before leaving home to confirm. Alternatively, prepaid SIM cards are available to purchase when you arrive in New Zealand. Mobile coverage is extensive across most of the country but not available in some remote and rural areas.
Is tipping expected?
Tipping is not obligatory or expected in New Zealand but if you choose to reward a job well done it is always greatly appreciated.
What are the legislations around smoking?
It is now illegal to smoke indoors in workplaces and hospitality venues including restaurants, bars, cafes, casinos and hotel lobbies. If you wish to smoke, you will need to smoke outdoors.
Does New Zealand have any dangerous animals?
New Zealand does not have any poisonous snakes, dangerous animals and only one poisonous spider – the Katipo which is very rare and only found in certain coastal areas and Katipo bites are rare. If travelling to Fiordland, insect repellent is strongly recommended as the sand-flies are large and determined!
Do I need travel Insurance?
While New Zealand’s medical facilities, both private and public, provide a high standard of treatment and care, it is strongly recommended that all travellers hold comprehensive travel insurance (including full medical, cancellation and repatriation) before departing their home country. Visitors to New Zealand are covered for subsidised treatment for personal injury caused by accident under the Government-run ACC scheme. However ACC does not cover any medical treatment relating to illness. Visitors should have their own medical insurance cover.